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Claims Teams
Whether a claim is routine or more complicated in nature, our state-of-the-art
computer system enables us to process all paperwork quickly so timely payments
can be made. A GUARD Claims Team is also assigned to each case. These
individuals represent a variety of disciplines within our Cooperative Care Unit
(i.e., lost-time and medical-only claims adjusters, medical case managers, etc.).
The in-depth and diverse experience of our staff enables us to aggressively
pursue opportunities to resolve a case through: frequent contact with an injured
employee; thorough accident investigation; and evaluation and mitigation of
future expenses. As a claim progresses, the team capitalizes on their knowledge
of workplace injuries to ensure that appropriate medical treatments are administered
and costs contained through such standard practices as repricing and utilization
review. Sometimes, physical or occupational rehabilitation services are used as
a complement to further speed an injured workers return to work, either at that
person's original job or in a light- or modified-duty capacity.
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