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Complete customer satisfaction is our highest priority. As a result,
GUARD takes full advantage of technology to provide a wealth of
information and solutions to any problems you might encounter.
Our Agency Service Center
features a host of real-time information about policies,
claims, payments, and procedures so our representatives can
better serve our policyholders' needs. Our
Policyholder Service Center
offers valuable tips, extensive educational material, and
account-specific details in a range of categories.
While our electronic communication and resources are sophisticated,
we believe the human touch is equally important. As a result, we
have established a toll-free Customer Service Hotline (see
Contact Us)
to assist you in answering any questions and resolving any problems
you might have. Our experienced staff will guarantee a response to
your inquiry within one business day.
As a value-added service to our customers, we also make available a unique
Cooperative Care Programsm — an innovative approach that
integrates our traditional claims and loss control services into a comprehensive
package that now encompasses newer medical management techniques provided to
us by our affiliate
GUARDCo, Inc.,
both directly and through a network of carefully supervised providers.
Our goal is to help prevent accidents while minimizing the impact of claims that
do occur. Specifically, we work with our policyholders to create a safer,
more productive workplace, facilitate prompt, quality care for injured employees,
and achieve fair and timely resolutions to cases with an emphasis on returning
workers to the job as quickly as reasonably possible, thereby containing costs.
The term Cooperative Care is our way of suggesting that a more efficient and
effective means of preventing accidents and resolving claims can exist when the
resources of all participants (from the employer and employee to the medical
provider and insurer) work together to achieve a shared goal. Under our
program, cooperation has been excellent because all parties benefit.
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Just as our soldier is a symbol of the security and protection we offer to our
policyholders in our effort to guard their best interests, we hope the term
Cooperative Care has become synonymous with quality service.
Suggested Related Topics:
Loss Control
Claims
Medical Management
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